MY LINK POINT [CUSTOMER CARE]
Trenord has 2 assistance and information points at the stations of:
- MILANO CADORNA [opening hours: Monday-Sunday from 7.00 am to 9.00 pm]
- MILANO PORTA GARIBALDI [opening hours: Monday-Sunday from 6.30 am to 9.00 pm]
Every year, Trenord provides assistance to more than 1,500 people with disabilities by organising and personalising their journey.
MY LINK STAFF
The My Link Staff [also known as the "green berets"] are on duty in 11 stations throughout Lombardy to help Trenord commuters. Their main responsibility is to provide assistance to customers. Operators have the technology to be able to give real-time answers to problems relating to train performance and to fill out questionnaires aimed at commuters. In doing so, a type of "commuter audience research" is carried out, enabling daily surveys to be conducted which are used by the company to provide an even better service.
In particular, My Link Staff can provide passengers with advice regarding travel permits, information on train timetables, details about station facilities, support in case of service disruption and leaflets.
THE MY LINK STAFF ARE THERE TO PROVIDE ASSISTANCE:
in the mornings, 6:00 a.m. - 9:00 a.m., at Treviglio, Lodi, Saronno, Varese, Seveso, Monza, Albairate, Bergamo, Carnate, Pavia, Cremona/Mantova, Como, Seregno, Novara RFI and Mortara stations;
in the afternoons, 5:00 p.m. - 7:00 p.m., at the following Milan stations [Centrale, Lambrate, San Cristoforo, Greco-Pirelli, Porta Garibaldi, Bovisa, Rogoredo, Passante and Porta Genova].